Privacy Policy - The Emerald Sri Lanka
Effective Date: 12 June 2026
At The Emerald Sri Lanka, we are committed to protecting your privacy and handling your personal information responsibly.
Information We Collect
When you contact us, submit an enquiry, complete a form, or communicate with us, we may collect:
Name
Telephone number
Email address
Country of residence
Information voluntarily provided regarding treatment enquiries or accommodation requirements
How We Use Your Information
We use your information to:
Respond to enquiries
Provide information about our services
Arrange consultations and admissions
Improve our services and customer experience
Comply with legal and regulatory requirements
Information Sharing
Your personal information will not be sold or rented to third parties.
We may share information with:
Authorised members of our team
Healthcare professionals involved in your care (where applicable)
Government or regulatory authorities when required by law
Data Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
Data Retention
We retain personal information only for as long as necessary to provide our services and meet legal obligations.
Your Rights
You may request:
Access to your personal information
Correction of inaccurate information
Deletion of information where legally permissible
Cookies and Website Analytics
Our website may use cookies and analytics tools to improve website performance and user experience.
Contact Us
For privacy-related enquiries, please contact:
The Emerald Sri Lanka
Website: www.theemeraldsrilanka.com
Email: info@theemeraldsrilanka.com
WhatsApp: +94 750 48 2468
Consent
By submitting information through our website, Facebook Lead Forms, WhatsApp, or other communication channels, you consent to the collection and use of your information as described in this Privacy Policy.